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Redressal Policy
Grievance Redressal / Escalation Matrix
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically or an email may be sent to the customer care at info@supremeresearch.in. Alternatively, the Investor may call on +91 90390-55097. Client can expect a reply within 7 business days.
Clients can write to the Head of Customer Care at info@supremeresearch.in, alternatively, the investor may call on +91 90390-55097, if the Investor does not receive a response within 7 business days of writing to customer care team. The client can expect a reply within 7 business days of approaching the Head of Customer Care.
Clients can write to the compliance officer/principal officer/CEO at info@supremeresearch.in, alternatively, the Investor may call on +91 90390-55097, if the Investor does not receive a response within 7 business days of writing to Head of Customer Care. The client can expect a reply within 7 business days of approaching the compliance officer/principal officer/CEO.
The Grievance Redressal policy follows the following principles:
- Investors will be treated fairly at all times.
- Complaints raised by Investors will be dealt with courtesy and in a timely manner.
- Queries and Complaints will be treated efficiently and fairly.
- The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Mr. Neeraj Sen | 601-602-603, 6th Floor, Krishna Business Centre, Plot No. 11, PU-4, Scheme No 54, Indore – 452011, Madhya Pradesh | 9039055097 | info@supremeresearch.in | 09:30 AM - 06:00 PM |
| Head of Customer Care | Mr. Neeraj Sen | 601-602-603, 6th Floor, Krishna Business Centre, Plot No. 11, PU-4, Scheme No 54, Indore – 452011, Madhya Pradesh | 9039055097 | info@supremeresearch.in | 09:30 AM - 06:00 PM |
| Compliance Officer | Mr. Neeraj Sen | 601-602-603, 6th Floor, Krishna Business Centre, Plot No. 11, PU-4, Scheme No 54, Indore – 452011, Madhya Pradesh | 9039055097 | info@supremeresearch.in | 11:00 AM - 05:00 PM |
| CEO | Mr. Neeraj Sen | 601-602-603, 6th Floor, Krishna Business Centre, Plot No. 11, PU-4, Scheme No 54, Indore – 452011, Madhya Pradesh | 9039055097 | info@supremeresearch.in | 11:00 AM - 05:00 PM |
| Principal Officer | Mr. Neeraj Sen | 601-602-603, 6th Floor, Krishna Business Centre, Plot No. 11, PU-4, Scheme No 54, Indore – 452011, Madhya Pradesh | 9039055097 | info@supremeresearch.in | 11:00 AM - 05:00 PM |
If you have a grievance, you can reach out to our Support Team for assistance.
Dear Valued Client,
Thank you for reaching out to us. To ensure a seamless and transparent resolution process, we request you to follow the steps outlined below for escalating any query or complaint:
1. Initial Query or Complaint
You can seek clarification or lodge a complaint in writing, orally, telephonically, or by filling out the complaint box available on our website.
Email: info@supremeresearch.in
Phone: +91 90390-55097
Expected resolution time: Within 7 business days.
2. Escalation to the Head of Customer Care
If you do not receive a response within 7 business days, you may escalate the issue to the Head of Customer Care.
Email: info@supremeresearch.in
Phone: +91 90390-55097
Expected reply: Within 7 business days.
3. Further Escalation to the Compliance Officer / CEO / Principal Officer
If unresolved after 14 business days, escalate the matter to the Compliance Officer / CEO / Principal Officer.
Email: info@supremeresearch.in
Phone: +91 90390-55097
Expected reply: Within 7 business days.
4. SEBI SCORES Platform
If the resolution is unsatisfactory, the client can also lodge grievances through SEBI's SCORES platform.
5. Online Dispute Resolution (ODR)
The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal.